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Difficult conversations are an unavoidable part of leadership. This masterclass gives you a structure to approach them with confidence rather than avoidance.

In this session, you will:

  • Prepare for difficult conversations with greater confidence

  • Apply the DESC framework to structure a hard conversation

  • Focus on understanding before judgment, identifying assumptions and alternative perspectives

  • De-escalate emotional tension and communicate concerns clearly

  • Create psychological safety while balancing accountability and empathy

Tatiana Kolovou

Teaching Professor, Kelley School of Business, Indiana University. A recognised expert in executive presence and strategic communication, and a practical authority on difficult conversations, influence and negotiation. Her LinkedIn Learning courses reach over 10 million learners.

Tickets

LIVE ON STAGE
€350.00

Register to attend the event in person

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