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Frequently Asked Questions

Distance Learning Programmes

  1. How are Distance Learning courses conducted? What are their requirements?
    Distance learning courses are conducted via an online platform (Moodle) to which students have access after their enrollment in the program. Through this platform, students have access to the material of the courses they have selected for the specific semester. Each course consists of lectures, assignments and a final exam. Lectures and assignments are delivered through Moodle while for the final exams physical presence is required. For each course there is the corresponding 'Forum', in which the student can communicate with both the lecturer and their fellow students. Students can also communicate directly with their lecturer. The contact details of the lecturer are available on the course outline. For each academic programme there is also an ‘Announcement Forum’ through which students are informed about important academic and/or administrative issues every semester.
  2. What is the difference between the seminars of the Distance Learning Masters in Educational Sciences and the courses? Should I be physically present somewhere?
    The seminars consist only of assignments and there is no final examination. The seminars are also conducted through the Moodle platform and no physical presence is required.
  3. How are tuition fees paid?
    After students pay the deposit for the new semester, there are three more monthly installments. The deposit for Postgraduate (Master) programs is EUR 400 while for the undergraduate (Bachelor's) is EUR 500. Monthly installments are available on Student Intranet (Installments). All movements of your account (debits / credits) also appear on the Student Intranet (My Account).
  4. The reference number I used to select my courses (A ... N ...) currently does not work and I cannot access the Student Intranet. What should I do?
    After the approval of the selected courses by the Academic Advisors, new students receive a permanent Student Identity Number (U... N...) which will be used to enter the Student Intranet and the Moodle platform from that point onward. The reference number (A... N...) is no longer valid.
  5. How are courses selected?
    Students can select courses electronically via the student software 'Student Intranet', by selecting ‘Online Pre-registration’. For courses offered the option "Add" appears and student should choose the first available/open section of the specific course. Courses that do not display the "Add" option are not offered for the particular semester, therefore they cannot be selected.
  6. I have a pending tuition fee balance. Can I pre-register for courses?
    Access to the online pre-registration system is not interrupted when there is a pending tuition fee balance. Students can proceed with online pre- registration normally. However, when there is a pending tuition fee balance students do not have access to the final grades. In order to be officially registered for the new semester and for the relevant access to the Moodle platform, students must settle all the tuition fees of the previous semester and pay the deposit for the new semester (EUR 400 euros for Postgraduate and EUR 500 for Undergraduate programmes).
  7. I am having difficulty selecting my courses. What should I do?
    1. The Student Intranet is most compatible with Internet Explorer (while the Moodle platform is more compatible with Google Chrome). If students are trying to enter the online pre-registration system from another browser, it is recommended to try entering the Student Intranet through Internet Explorer.
    2. If this does not help then it is recommended to activate the 'pop-up windows' by following the relevant link which is available in the message regarding online preregistration.
  8. How do I know if my course selection is correct?
    Will I receive any notification? When students select courses (or makes any changes to their course selection) Academic Advisors receive a relevant notification in order to perform an academic check. Students receive an email approval of their course selection before the commencement of the new semester. If any mistake is made in the course selection, or in the event that there is a problem with the course selection, the Academic Advisors will contact the student. To avoid incorrect selection of courses, students should carefully review the instructions provided to them and should also consult their Academic Path which is available on Student Intranet.
  9. Why do the courses I have selected appear in red colour on my Student Intranet?
    In order to be officially registered, students should pay the tuition deposit and receive an approval from the Academic Advisors.
  10. Can I make changes to my courses for the semester?
    Any changes to courses should be made within the Add/Drop period (during the first two weeks of the semester). In case students decide to remove a course after the Add/Drop period, they will have to withdraw (Student Withdrawal) from the course and pay the fees for the course normally.
    When students decide to withdraw from a course, the following applies:
Time of Withdrawal% of CancellationTuition Charged
(Fall and Spring Semesters)(Tuition Refund) 
Before classes start* 100%0%
During the first two weeeks of classes100%0%
During the 3rd week of classes50%50%
During the 4th week of classes 25%75%
After the 4th week of classes 0%100%
  1. I lost my password for the Student Intranet. What should I do?
    In case students cannot find the password for the Student Intranet from the original email sent, they can contact the Distance Learning Unit and provide their Student ID Number, so that all the necessary actions are taken in order for the password to be sent to the student via email.
  2. I lost my password for the Moodle platform. What do I do?
    In case students cannot find the password for the Moodle platform from the original email sent, they can contact the Distance Learning Unit and provide their Student ID Number, so that all the necessary actions are taken in order for the password to be sent to the student via email.
  3. How can I get my student id card?
    New students: A relevant announcement will be posted on Moodle, requiring new students to upload a suitable photo on their profile. The student ID cards will be delivered at the examination centers. Current students: Students who have not received their student ID card at the examination center for any reason, must check the suitability of their photograph (approved photos appear in the Student Intranet) and send a relevant email to , so that the necessary actions are taken.
  4. Where can I view my final grades?
    The final grades are available through 'My Grade Report' on the Student Intranet (provided that the tuition fees for the semester have been paid). By clicking on the final letter grade, the student can see the detailed grades for participation, assignments and final exam.
  5. What happens if I cannot attend the final examination of a course?
    When students do not attend the final examination of a course, they must inform the lecturer of the course before the final examination (or immediately after the final examination). Provided that the coursework has been submitted normally, it is likely that the lecturer will allocate an “Incomplete” grade. In the event that an “Incomplete” grade is allocated, the student will be able to attend the final examination of the course during the next examination period. However, there is a possibility that students can be withdrawn (WA) or fail (F) the specific course. Provided that an "Incomplete" grade has been allocated, for justified absences (a relevant certificate must be provided to the lecturer and the Make-up exam fee is EUR 35, while for unjustified absences the Makeup exam fee is EUR 70.
  6. What if I cannot physically attend the live face-to-face tutorials of a course?
    The student’s physical participation in live face-to-face tutorials is not mandatory. These sessions are recorded and uploaded on the Moodle platform, so that students can review them whenever and as many times as they want.
  7. I am in my final semester. What should I do to receive my degree?
    Students who are in their final semester should apply for graduation through the Student Intranet (Application for Graduation) and pay the EUR 60 graduation fee. In order to graduate, students must successfully complete the courses of their academic programme and achieve a minimum CPA (Cumulative Point Average) of 2.0 / 4.0. After students apply Distance Learning Programmes – FAQ – 2016 – EN Page 5 for graduation they receive an e-mail informing them whether they meet the criteria for graduation or not.
  8. What are the criteria for graduation?
    In addition to the successful completion of courses/credits required for each program, students must hold at least minimum CPA of 2.0 / 4.0. Students who complete the courses but have a CPA lower than 2.0 / 4.0, must repeat courses in order to improve their CPA.
  9. What is the procedure to follow for the accreditation by DOATAP? (*This procedure concerns students from Greece)
    Once students receive their final scores and are informed that that they have successfully completed their program of study, they apply to DOATAP. The documents to be submitted by the student are listed on the DOATAP website at When the issuance of academic documents is completed, the university sends the additional documents directly to DOATAP in order to complete the application submitted by the student (attested copy of degree, official transcript, Diploma Supplement and DOATAP questionnaire).
  10. I have been exempted from some courses due to Transfer Credits from previous studies. Will I have to follow an additional process for accreditation? (*This procedure concerns students from Greece)
    According to a recent decision by DOATAP, students who have transferred credits from previous studies and wish to receive the accreditation by DOATAP, must apply for accreditation from KYSATS (Cyprus Council of Recognition of Higher Education Qualifications) and then submit the relevant certificate of accreditation to DOATAP. The university can assist students with this process upon request. For more details students can contact the Distance Learning Unit.
  11. When will I receive my degree if I do not attend the graduation ceremony?
    Participation in the graduation ceremony is not mandatory. When the final grades are announced and when all the necessary academic checks and degree issuance processes are completed, degree titles and other supporting documents are sent to graduates and to DOATAP (for students from Greece) via mail, regardless whether the students have participated in the ceremony or not.
  12. How can I receive a student confirmation letter?
    Students may request a student confirmation letter by sending a relevant email to Confirmation letters are sent electronically but are also sent by post if students request it.
  13. How can I get a receipt for tuition fees paid?
    When the student pays for tuition fees via bank transfer, a receipt is given by the bank itself. The university does not issue receipts for bank transfers. However, students may request a confirmation letter stating the total fees paid since the beginning of their studies or per calendar year (for tax purposes).
  14. I have failed a course. What can I do?
    When students fail a course (F), they have two options- either repeat the course from the beginning by registering for it again, or apply for the Second Examination. The decision on whether the course should be repeated or whether an attempt for the Second Examination should be made, depends on the total numeric grade of the specific course.
    • Second Exam: Students have the option to re-sit the final exam of any course for which they received an “F” during the immediately next examination period (e.g. if a student fails a course during the Fall Semester 2015 examination period, he/she must re-sit the final exam during the Spring Semester 2016 examination period). Students may only sit the Second Exam for any specific course once. If the student fails the specific course for the second time, then he/she must repeat the course and pay the corresponding tuition fees, minus 50%.

      Exam: Comprehensive
      Second Exam fee: 65 euro per course
      Grading: The final numeric mark of the initial “F” will weigh 40% on the new final numeric mark after the Second Exam. The numeric mark of the Second Exam will thus weigh 60%.

      Example #1: Initial Grade “F” = 30 (final numeric mark)
      Second Exam numeric mark = 80 30 x 40% + 80 x 60% = 12 + 48 = 60 (D-)

      Example #2: Initial Grade “F” = 0 (final numeric mark)
      Second Exam numeric mark = 90 0 x 40% + 90 x 60% = 0 + 54 = 54 (F)

      Example #3: Initial Grade “F” = 59 (final numeric mark)
      Second Exam numeric mark = 100 59 x 40% + 100 x 60% = 24 + 60 = 84 (B)

      Students should know their final numeric mark of a course (as well as the different marks in the various assessment components) so that they can:

      • Estimate their chances of passing the course through the Second Exam*
      • Calculate the maximum numeric mark and grade they can achieve through the Second Exam
      • Calculate the minimum numeric mark needed for the Second Exam in order to pass the course
        * In case the student’s total numeric grade in the course is low (e.g. 20/100) and there is no realistic chance of passing the course through the Second Exam, the student is required to repeat the course (activities, assignments, final exam) by registering for it again and paying the relevant cost of the course, minus 50%.
  15. Am I entitled to a discount on tuition fees when I repeat a course?
    In case students repeat any course / seminar, they are entitled to a 50% reduction on the tuition fees of the course / seminar. For that reason, students who repeat courses / seminars must inform the DL Unit so that the Finance Office can be notified, as the discount is not made automatically.
  16. Can I temporarily discontinue my studies?
    tudents may temporarily interrupt their studies for one semester or more, provided that their studies (including the discontinuance) does not exceed the maximum duration of the program.
  17. How do I contact the Distance Learning Unit for issues related to my studies?
    Students can find the contact information of the Academic Advisors on Moodle and contact them for any issue in relation to their studies, as well as for other general issues. Alternatively, you students can contact the Reception Desk of the DL Unit by e-mailing or calling +357 22842020. On Moodle, students can also find the contact details of the DL Technical Support Unit and the Library.
  18. How can I contact my lecturers?
    For any questions / clarification / comments regarding any given course, students need to communicate with their lecturers. The lecturer's contact details are always available on the course outline on Moodle. In the course outline students can also view all basic course information, such as the grading system, content, assignments, required textbook etc. Students can also contact their lecturers through the course ‘forum’. However, any correspondence/posts on the course forum are open and visible by all students/participants of the specific course section.